Position Summary

The Retail Sales Executive is responsible for supporting pharmacy operations by assisting in stock management, customer service, and sales activities. The role ensures smooth day-to-day functioning of the pharmacy, promotes Care n Cure products, and delivers excellent customer service in line with company policies and standards.

Key Responsibilities

Stock & Inventory Support

• Assist the pharmacist in monitoring stock availability and preparing local purchase orders with required approvals.

• Receive and verify stock deliveries from stores and branches.

• Arrange shelves, track expiry dates, and manage out-of-stock and non-moving items by coordinating with other outlets.

• Maintain proper arrangement of cosmetics, toiletries, and other healthcare-related items.

• Keep records such as pharmacy files, inventory books, expiry records, prescription registers, antibiotic and cortisone logs as per pharmacist’s instructions.

Customer Service & Sales

• Advise and demonstrate to customers on the selection of medication brands, medical equipment, and healthcare supplements.

• Promote customer service to the highest standard, ensuring customer delight.

• Support in promoting and selling Care n Cure’s own products.

• Monitor and update customer service books, customer care mobile, and trackers daily.

• Ensure all sales are recorded under the employee’s ID and contribute at least 20% to total pharmacy sales.

Cashiering & Financial Support

• Act as cashier in the absence of the designated cashier.

• Handle daily sales computations and ensure accurate record-keeping.

• Support cash deposit preparation for the bank (where applicable).

• Manage petty cash and reimbursement processes when required.

• Monitor insurance/reimbursement papers and other discount approvals for customers.

Reporting & Compliance

• Record medical representatives’ visits in the logbook and prepare monthly consolidated reports as required.

• Update sales and customer trackers daily.

• Report bounce items instantly through the system.

• Attend management meetings, even on off days, as required.

Housekeeping & Professional Standards

• Ensure cleanliness, orderliness, and proper arrangements of pharmacy stock.

• Follow proper dress code and personal grooming guidelines as per company policy.

• Support pharmacy operations in opening and closing sales sessions.