Roles & Responsibilities:

* Welcome guests upon arrival and provide a warm, professional, and friendly reception.
* Manage guest check-in and check-out processes, verify booking details, and provide room access or keys.
* Handle guest inquiries, requests, complaints, and service requirements promptly and professionally.
* Coordinate guest reservations, check-ins, check-outs, and online bookings as required.
* Ensure the reception area, lobby, and other common areas are clean, organized, and presentable.
* Monitor the daily operations of Rivulet and ensure established service and facility standards are maintained.
* Conduct regular checks of guest rooms, apartments, common areas, and facilities to identify cleanliness, maintenance, or safety issues.
* Coordinate with housekeeping and maintenance teams to ensure timely completion of cleaning, repairs, and maintenance activities.
* Assist in checking guest rooms and bathrooms for cleanliness and proper upkeep.
* Assist in ensuring bed sheets, pillow covers, towels, toiletries, drinking water, and other guest amenities are replenished as required.
* Ensure public areas, hallways, lobby, doors, windows, furniture, and other facilities are properly maintained.
* Report any damaged, defective, or non-functional equipment, fixtures, or facilities to the concerned supervisor or management.
* Assist in maintaining records related to guests, inventory, housekeeping, maintenance, and daily operations.
* Assist with inventory management and ensure adequate availability of cleaning materials, guest supplies, and other operational requirements.
* Assist management with basic administrative work, reports, documentation, procurement, and other office-related activities as required.
* Handle guest payments, invoices, and related documentation accurately when assigned.
* Follow all applicable safety, hygiene, security, and operational procedures.
* Respond to emergency situations calmly and immediately inform the concerned management or authorities as required.
* Coordinate with management and other departments to ensure smooth and efficient operations.
* Maintain good communication and professional relationships with guests, staff, vendors, and service providers.
* Support and implement instructions, policies, procedures, and operational standards issued by Management.
* Ensure proper housekeeping and cleanliness standards are maintained throughout the property.
* Possess a valid driving license for two-wheelers/four-wheelers and assist with official operational requirements when required.